Most frequently asked questions
No, not yet. We deliver to all European countries. We are continously adding more countries. Be aware that some outside EU might be subject to added import duty – If your country is not available in check-out, please let us know. We will do our best to make it work.
Yes. We make 3D visualizations with a shopping list for local stores, for clients all over the world. We charge EUR 950 per room, and no extra charges for changes. We want you to be 100 % satisfied with your new space. Here is a link to some of our work: Portfolio.
We offer 30 days for returns of products, from time of delivery. Unfortunately, we do not offer return rights on our design services. After we begin the process (within 24 hours), it is no longer possible to cancel the order due to the level of 100 % customization.- You also have 2 years warranty in accordance with the Danish purchase act. We will cover the delivery costs similar to the original shipment costs, for handling approved warranty related returns. Contact us at contact@byggeligt.com for any damage or warranty related issues. We are happy to help!
We offer a price gurantee of 30 days, meaning that if a product comes on sale within 30 days after purchase, you can get the difference refunded. If you want a voucher to our shop in stead of pay-out, we will double the amount.
We offer a wide range of items from cool global brands. We try to minimize transportation and therefore some products are shipped directly from our suppliers. – In case of accepted returns or warranty issue, you just send the products back to us, no matter where it came from.
General
We do not sell data to third parties and we do not share your personal data with others. Personal data is only registred in our customer database. You can always get your data deleted.
To make an order with Byggeligt, we need:
- Name
- Adress
- Phone number
- E-mail adress
We registrer this personal info in order to deliver the items to you.
Personal data is registred at Notdistant ApS and is stored for up to 5 years, where after the data is deleted.
When data is recorded on our website, we ensure that it only happens by your accept and that you are fully informed about which data is recorded and why.
It is only Aleksandra Høeg Lozinska and Jim Høeg Lozinski, and the employees at Byggeligt (part of Notdistant ApS), who have access to the data. The Data Protections Officer at Byggeligt is Jim Høeg Lozinski.
We do not use encryption when storing and transfering customer data.
As registred at Byggeligt, you always have the right to object the registration. You also have the right to full discovery about the data recorded about you. These rights are according to The Danish Data Protection Act and inquiries related to these should be send to contact@byggeligt.com.
Cookies: At http://www.byggeligt.com we are using cookies for optimizing the website and its functionality. This will enhance the user experience and thereby your visit. You can alsways delete cookies from your browser, by following the guide on privacy policies (external site).
We offer a price gurantee of 30 days, meaning that if a product comes on sale within 30 days after purchase, you can get the difference refunded. If you want a voucher to our shop in stead of pay-out, we will double the amount.
We are here to help! Just contact us through email, Instagram or TikTok. We strive to answer inquries and messages within 12 hours.
Placing an order
For physical items, the payment is charged when the order is shipped off. For services, the full amount is paid when you place your order, and we will begin to prepare the project. We accept all major credit and debit cards from around the world, including Apple and Google Pay. We use Stripe, which is one of the most secure payment systems, with the best-in-class certifications and protocols.
You can read all about your protection as a consumer paying with Stripe payment solutions; Privacy Centre.
When receiving your order we pack the items and organize the shipment. All orders are shipped within 24 hours.
Delivery
For all order above EUR 100, we offer free shipping.
To make it as convenient as possible for you, we have multiple shipping options.
As indications, we have outlined some examples below. The exact delivery price for your order will be determined during check-out.
- Denmark, EUR 5-10, 1-2 days, to private parcel or pick-up, PostNord and GLS, Bring, DAO
- Spain, EUR 25-35, 4-5 days, to private parcel or pick-up
- Germany, EUR 10-25, 2-3 days, to private parcel or pick-up, PostNord and GLS
- Sweden, EUR 10-22, 2-4 days, to private parcel or pick-up, PostNord and GLS
- Norway, EUR 18-50, 2-6 days, to private parcel or pick-up, PostNord
- Poland, EUR 13-30, 3-4 days, to private parcel or pick-up, PostNord and GLS
- Italy, EUR 16-60, 3-5 days, to private parcel, PostNord and GLS
We mainly use PostNord and GLS for international orders. For larger/special orders, we can also use DHL. In Denmark, we also use to Bring and DAO.
Delivery of furniture and larger products will be shipped with different carriers. If receiving the delivery is denied upon arrival, for free deliveries, we charge a fee for EUR 50.
Delivery to pick-up point: You select the most convenient pick-up point near you. When the order is on its way, you will receive an email and maybe a SMS. Bring ID when you pick up the package.
Delivery to private home: If you are not home upon delivery, the package will be sent to a pick-up point near by.
Delivery to business parcel: Delivery is expected during regular working hours, and it is expected that someone is present during delivery.
Delivery time is 1-2 days in Denmark, and 2-6 days in Europe. For special order globally, the delivery time might be up to 10 days.
The stated delivery times are the expected delivery time. Most of the time, we can manage within these, but if the items are not available at our suppliers, it might take longer. During campaigns or busy periods, the delivery time might also be higher. You will be notified about this.
We ship to all European countries. We can also arrange special deliveries to other countries, upon requests.
Please contact us, if your country is not on the list during check-out. We can find a solution for you. You might need to pay a significant higher price for delivery, and the order might be subject to import duty.
Returns and warranty
Return of products
If you do not love you new purchase as much as expected, you can change or return it all within 30 days. If you have used the item, an amount corresponding to the decrease in the sales price will be deducted – this also applies if you have discarded the packaging after unpacking, since this will reduce the sales price significantly. Therefore, it is a good idea to save the packaging until you have made a final decision. You may choose between exchanging the item for a different item or a cash refund.
Please contact us at by email and we will issue a return form for you to enclose the returned item. You bear the responsibility for the return costs and for returning the items in same conditions as they were delivered to you.
Return policy on interior design services
Unfortunately, we do not offer return rights on our design services. After we begin the process (within 24 hours), it is no longer possible to cancel the order due to the level of 100 % customization.
Standard return template (fill out send to us if you want to return an order)
- To Byggeligt, Skyttevænget 1, 8370 Hadsten, Denmark, contact@byggeligt.com
- I/we inform you that I/we would like to return the following order/items. (*)
- Ordered (date*) and received (date*)
- Customer’s name (*)
- Customer’s adress (*)
- Date (*)
You have 2 years warranty in accordance with the Danish Purchase Act. We will cover the delivery costs similar to the original shipment costs, for handling approved warranty related returns. Contact us at contact@byggeligt.com for any damage or warranty related issues. We are happy to help!
Please contact us at by email and we will issue a return form for you to enclose the returned item.
The customer is bearing the responsibility for the return costs and for returning the items in same conditions as they were delivered.
We cover the shipping costs similar to the original shipment costs, only for approved warranty related returns.
We always strive to handle all disagreements in an orderly manner, and our biggest goal is to have happy customers. Should yopu feel unfairly treathed, you always have the option to complain.
For Danish customers, please add our email adress (contact@byggeligt.com) and the URL for the website where you have purchased the product or service. The complaint is sent to “Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg”., or you can use the online portal (Link).
For EU-citizens, you can use the EU Commission’s online portal for complaints. ec.europa.eu
Contact
Do you experience any type of problems, please do not hesitate to write us an email. Also, if you have any wishes or good ideas, we are more than happy to hear from you.
Our mission is to help you achieve your dream space, so just drop us an email, a dm on Instagram or write to us on TikTok. We strive to reply the same day.
We welcome feedback and would love to hear how can improve the customer experience. It can be everything from new markets, interesting products or special requirements. Please send your comments to contact@byggeligt.com
Are you interested in becoming a supplier to a international interior universe, then please write to us. We are always open to cool new products.
Furthermore, we offer brand building through collaborations on our social media channels. We have a global audience on both Instagram and TikTok and we look for long-term partners who want to inspire people with us. If you are considering using influencers in your branding, we would love to come with a few ideas on how to proceed.
Contact us
Aleksandra & Jim Høeg Lozinski
Denmark
contact@byggeligt.com
+45 5155 7323